TOOLS
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline teams
Best used:
Review these simple techniques based on the AIDET model in team meetings and training to learn how to provide quality service from the start.
Format:
PDF
Size:
8.5" x 11" (2 pages)
Intended audience:
Unit-based team members, co-leads and consultants
Best used:
Guide team members to add inclusion and equity to their SMART goals when pursuing performance improvement projects. This editable worksheet is part of the UBT Health Equity Toolkit.
We're adding inclusion and equity to make SMART goals even smarter.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline teams
Best used:
Review these simple techniques based on the AIDET model in team meetings and training to learn how to provide quality service from the start.
Format:
PowerPoint slide
Size:
8.5" x 11"
Intended audience:
UBT consultants, UBT co-leads and members
Best used:
This simple matrix helps teams set performance improvement goals for the year. Use as a working document in unit-based team meetings or training sessions.