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Service
Great care, any time, anywhere: Health care is changing to meet consumers’ high expectations. And high-performing unit-based teams, led by frontline workers, managers and physicians across Kaiser Permanente, are finding new ways to make sure every patient and member's experience is convenient, easy, personal and respectful. See how they are doing it.
Service Tools to Help Your Team
- Tips for Improving the New Member Experience How to help grow KP membership and keep jobs secure.
- Tips for Reducing Wait Times Ways to keep members satisfied.
- 10-Minute Tool to Ensure Good Service Manners matter! Use the AIDET skills for top-notch service.
- 10-Minute Tool for Service Recovery Unhappy member? Check out how to help!
- Poster: How UBTs Can Listen to Patient Voices Bring the voice of patients into your improvement work.
