“Joy in work is about being engaged and fulfilled in the work we do. Before I came to Kaiser Permanente, I had the preconceived notion that people just did the bare minimum. I have come to learn that, for the most part, staff are here because they want to be. They have a passion for their patients, and they value KP. It’s been a surprising and welcome learning. I want to support the team to make their day smoother so that we are one united team for our patients. Working with our team and improving things for our patients and employees brings me joy at work.”