“We’re doing some different tasks that we didn’t do before the COVID-19 pandemic. When the hospital ran out of wipes and hand sanitizer, we helped Environmental Services make more with approved disinfectant. Our staff transports COVID-19 patients in the hospital. In the beginning it was scary and unsettling, but they care about the patients and make sure they are comfortable and not being rushed. Our unit-based team is fairly new, but the staff has been key to speaking up and improving workflows. My advice to other managers is to listen to your staff and hear what they have to say.”