• Using the Rapid Improvement Model to identify goals and the steps needed to improve performance
• Tracking the number of paper envelopes mailed to patients
• Developing smart phrases to expedite email communication

What can your team to do expand the use of existing technology to provide patients faster service? 

• Sorting and metering mail at fewer locations
• Centralizing facilities mail processing for greater efficiency
• Adding meters, offering overtime, and negotiating lower rates for needed vendor services

What can your team do to consolidate supplies or services? What else could your team do to reduce waste?