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See how a free to speak culture at the Sacramento pharmacies helped unit-based team members reduce wait times.
Produced by Kellie Applen.
Shot and edited by CrushPix Video Production Company.
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Improving Delivery Times for Inpatient Meds
- Posting laminated cards at med stations of commonly used drugs and where these are regulary stored
- Delivering drugs 15 minutes prior to adminstration to allow time to be prepared
- Color-coding bins of new meds to distinguish from a patient’s discontinued meds
What can your team do to plan ahead and prepare in advance to anticipate patient needs?
Make Shorter Lines a Team Effort
- Communicating with the customer
- Addressing the customers’ complaints
- Getting the entire team involved in making an effort to improve customer service
What can your team do to listen to and address feedback from patients and members?
Pharmacy Team Cuts Wait Times, Improves Patient Satisfaction
- Monitoring incoming same-day prescriptions and moving them ahead of the line to be processed immediately
- Using clear bags for same-day prescriptions, instead of standard white bags, so those orders stand out for pharmacy technicians
- Encouraging patients to refill their prescriptions through mail-order to reduce the load on in-house pharmacists
What can your team do to be innovative problem solvers? What else could your team do to increase patient satisfaction?
Priority Prescriptions in 15 Minutes — in the Quiet Zone
- Implementing a quiet zone to allow staff to better concentrate
- Shifting work schedules so more staff are available during peak hours
- Communicating one on one with pharmacy staff about changes being made and why, and what data show
What can your team do to effectively respond to workflow and target changes? What else could your team do to meet targeted goals?