• Huddling before the clinics open for the day to determine who will buddy up in groups of two.
• Spending the day communicating with each other how the clinics’ schedules are progressing and finding out from medical assistants and nurses whether any providers are running behind.
• Delivering information to patients on waiting room delays that is as specific as possible.

What can your team do to communicate better with each other and patients? What else could your team do to make the day go smoothly?

• Creating a script to educate parents about the type and severity of pain their newborns might experience
• Articulating clearly what steps health care providers would take to manage babies’ pain
• Educating parents about pain management at admission to NICU instead of waiting until the issue arose

What can your team do to be proactive in keeping patients and their families informed during stressful times?