Got Backlogs? Expand the Night Shift!
- Acknowledging and addressing resistance to change as the team experimented with changes
- Setting a clear goal of wanting to reduce excessive overtime
- Deploying more workers to the night shift
What can your team do to improve workflow and enhance the experience of our members and patients? What else could your team do to make KP the best place to work and receive care?
Faced with a growing backlog of orders for prescription medication, members of the Central Refill Pharmacy unit-based team worked through their initial reservations and resistance to change to increase the number of workers on the night shift. This helped the team cut excessive overtime, save money and accommodate workers who wanted to spend time with family or at school during the day.
Members of the Central Refill Pharmacy unit-based team overcame their resistance to change to increase the number of workers on the night shift when they were faced with a growing of orders for prescription medication.
Adding more employees to the night shift helped the central refill pharmacy get medications to patients fasters.
savings in the first six months