Choosing to Work Positively
- Placing a Gratitude Jar in the entrance of the department (a prominent position)
- “Planting” a Gratitude Tree on a wall
- Buying playful fruit-shaped sticky notes to write their gratitude messages and post on the tree
What can your team do to measure and reduce stress?
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Content Goal
Instruct
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Content Goal
Inspire
The San Rafael Medical Center operator services UBT reduced stress by practicing kindness and gratitude. This Level 5 UBT answers up to 27,000 calls a month. Due to the volume and nature of the calls, team members frequently experience high levels of stress and anxiety. After meeting with Employee Assistance Program, the UBT adopted two mindfulness practices: a Gratitude Jar and a Gratitude Tree. Despite initial skepticism, the effort helped boost team morale and reduce stress.
Grace Under Pressure
Archived content
Live, non-archived content
TTP Blurb
Medical center operators find ways to manage the stress of answering tens of thousands of phone calls per month.
Why This Matters
Practicing mindfulness and focusing on the positive helps reduce stress at work and home.
Test of Change
Create a gratitude jar and gratitude tree to build morale, relieve stress
Nav Section
Preview Image
Landing Page Title
Choosing to Work Positively
Topics
Best Place to Work
Culture
Region
Northern California
Communicator
Tracy Silveria
Editor (if known)
Non-LMP
Role
Frontline Managers
Frontline Workers
Facility Leaders
UBT Consultants & UPRs
UBT Co-Leads
Keywords
Stress
gratitude
gratitude tree
Date of publication
This has been edited
0
Team Level
Level 5
Department
Call Center
Content Type
Team-Tested Practice
Content Goal
Inspire
Subject
High Res Photo Set
Big Number
27,000
Explanation
calls answered in one month, all within five seconds