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Ask about Sexual Orientation, Gender Identity to Improve Care

  • Adding questions about sexual orientation, gender identity, and preferred pronouns to the intake form for new patients
  • Asking patients about their backgrounds to better understand their unique health risks and challenges  
  • Spreading the practice to Northwest teams specializing in mental health and addiction medicine

To better understand their patients’ challenges and medical needs, the Mid-Valley Addiction Medicine team in Salem, Oregon, began asking about their sexual orientation, gender identity, and preferred pronouns. By knowing more about their patients’ backgrounds, team members can get a better idea of their patients’ health risks and better meet their health needs. They added the questions to the intake assessment for new patients, expanding team efforts to collect demographic information. Responses are entered into patients’ confidential electronic medical records, informing subsequent interactions with care providers. The project’s low risk-high reward has convinced other teams to adopt the practice, as well.

What can your team do:  Demographic data can include sexual orientation, gender identity, race and ethnicity, ability status, military veteran status, and language proficiency. By collecting personal data from patients, your team can better identify and address health risks and needs that are unique to certain patient populations.

Archived content
Live, non-archived content
TTP Blurb
Asking patients about their sexual orientation and gender identity is helping Addiction Medicine team members better identify and treat patients' health risks and needs.
Why This Matters
Collecting sensitive, personal information from patients can tell you a lot about their health risks and needs and help improve the quality of care for all Kaiser Permanente members.
Test of Change
Creating a standardized process to collect information about patients’ sexual orientation, gender identity, and preferred pronouns.
8755
Short Teaser

Learning patient backgrounds to direct care

Medium Teaser

Understanding patients’ challenges and preferences helps providers offer care that best fits their needs.

Nav Section
Preview Image
Landing Page Title
Personalizing Care for Patients
Topics
Clinical Outcomes
Communication
Service
Region
Northwest
Role
Frontline Managers
Frontline Workers
UBT Consultants & UPRs
Keywords
demographics
Date of publication
This has been edited
0
Team Level
Level 5
Department
Outpatient
Content Type
Team-Tested Practice
Content Goal
Inspire
High Res Photo Set
Four women smiling in office

Left to right: Adriana Barrera, Patty Koker, Jenna Li and Carol Dugan of the Mid-Valley Addiction Medicine Team in Salem, Oregon. The team collects patient information on sexual orientation and gender identity to better understand members' challenges and medical needs.

Big Number
450
Explanation

expanded patient profiles in 2022, up from zero the previous year