Corralling Cancer With Coughs and Sneezes—Allergy Team Helps Screen for Cancer
- Making a joint commitment that when there is a KP HealthConnect® notification that a patient is due for a health screening, team members follow up by offering to schedule the patient for the screening or asking the necessary questions to fill in missing information in the patient’s medical record
- Creating a script to help staff members talk to patients about updating their health needs and posting laminated cards on computers to serve as reminders
- Reporting the weekly screening numbers to staff members so they can track their progress and recognize where they missed opportunities to follow through on the KP HealthConnect® prompts
What can your team do proactively to ask patients about their health screenings?
Any time a patient is seen, a “proactive office encounter” message pops up in the member’s electronic record if he or she is due for a health screening or if important health data needs to be updated. The members of South San Francisco allergy department took the important work of taking the next step to heart: Following up on the prompt and offering to schedule the patient for the screening or asking the necessary questions to fill in missing information.
Hay fever is their specialty, but the members of this South San Francisco allergy team helped ensure their patients were up to date on their cancer screenings using simple laminated cards and a script.
Pointing the way toward Total Health.
of the time staff members followed through on health screenings after receiving “proactive office encounter” prompts