A Little Communication Goes a Long Way
- Communicating with the team
- Asking how the team prefers to communicate or meet
- Allowing team members to earn rewards for attendance
What can your team do to improve communication among its members?
A simple conversation can often fix anything—folks just want to be heard. In the pediatric department at San Jose Medical Center, morale is soaring but it wasn’t always that way. A few years back, morale sagged as people did their own thing. The team asked around and communication was the key. They opted for short, informal meetings. And anyone could call a huddle at any time. Member Patient Satisfaction scores jumped 10 percent and sick time dropped to 6.9 days per FTE in two years.
Getting your team together to talk things through, however small, can keep them engaged and on the job. Add in some incentive rewards and watch morale soar.
Talking it through helped a San Jose pediatric unit increase morale. Pictured here, Sean Saxton, HNA/OPEIU Local 50 (left) and Shelby Lyons SEIU Local 105, discuss communication skills at a Delegate Conference workshop.
Member Patient Satisfaction score, up from 77.3% in two years