Consistent, visible sponsorship is one of the key elements in helping unit-based teams succeed. Sponsors support the work of the team, remove barriers when necessary, coach and mentor co-leads, and help connect their teams to the resources they need.
Holding a UBT Sponsor Summit will help your facility's or region's sponsors get the tools and information they need to be strong sponsors.
This guide will help you plan a successful, productive summit.
Well-run meetings keep members of unit-based teams connected. Employees, managers and physicians can share information and solve problems face to face.
Poorly planned or badly run meetings, on the other hand, waste participants' time and lead to frustration and cynicism.
This guide will help you plan and conduct meetings that build teamwork and help your UBT make improvements that benefit our members and patients.
Use these posters and tools in presentations or meetings to help your teams overcome barriers, compare results and reach high performance.
Borrow from the ideas on this page to inspire your team, convince doubters to come on board, and identify projects and practices that have worked for others.
UBT fairs are a dynamic, engaging forum for spreading successful practices and sharing ideas. Throughout Kaiser Permanente, regions and facilities are discovering that UBT fairs help inspire teams to take on new performance improvement challenges.
Looking to advance your career? Check out these LMP career planning resources — and help share the information:
The KP Value Compass commits us to delivering the best quality and service at the most affordable price, in the best place to work. And here’s the thing about service—everybody knows how to tell bad from good and good from great.
It’s not easy, in the crunch of a busy workday, to give every member and patient great service every time they call or visit. But these three simple tools can help. Each can be learned quickly and can be discussed, used and perfected by your team:
At Kaiser Permanente, the patient is at the center of all decision making, and metrics can help us see at a glance the impact—positive or negative—that a team's decisions have had on a patient. The key to good metrics is finding the few, vital pieces of information that help us understand that impact.
“The purpose of measurement in quality improvement work is for learning, not judgment,” says Bob Lloyd, the executive director of performance improvement at the Institute for Healthcare Improvement, an independent nonprofit in Massachusetts.
Remember, the best efforts to improve and sustain performance happen in partnership. Use these tools to become proficient in performance improvement techniques, then achieve a higher quality of care and service to our members.
Celebrating accomplishment builds a positive environment in which people are inspired to contribute their best. It makes it safe to take risks, be creative and participate fully.
Calling attention to good behavior increases the likelihood it will be repeated. Successful unit-based team leaders recognize improvement by giving appropriate rewards and recognition to team members and to each other.
Build a safer workplace! These tools will help you identify and eliminate workplace safety hazards. They lay out the three steps to improve workplace safety: identify hazards, propose solutions and take action.
The Workplace Safety Primer shows the types of hazards health care workers face, the Labor Management Partnership approach to addressing them, and examples of how to uncover and address the causes of safety concerns.
