Format:
PDF
Size:
8.5" x 11"
Intended audience:
Unit-based team co-leads and members
Best used:
Hang this sheet sharing tips to increase copayment collection, generate revenue and increase KP affordability on bulletin boards and use it to start a team meeting discussion.
Related story: How Anaheim Admitting Team Increased Copay Collection
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Unit-based team co-leads and members
Best used:
Use this tipsheet as a starting point for team discussions and brainstorming ways to cut wait times and increase patient satisfaction. Post on bulletin boards and discuss in team meetings.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
UBT consultants and co-leads
Best used:
Follow these step-by-step instructions to make a run chart from your UBT's data, creating a visual display that shows how your team's tests of change are working.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline teams
Best used:
Review these simple techniques based on the AIDET model in team meetings and training to learn how to provide quality service from the start.
Format:
PDF
Size:
8.5" X 11"
Intended audience:
Frontline teams
Best used:
Share these simple techniques based on the A-HEART model with your team members to learn how to restore member or patient relationships if service breaks down.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline teams
Best used:
Share these tips in team meetings and training to learn ways to boost patients' and members' trust and confidence in our caregivers, teams and organization.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
UBT sponsors, co-leads and team members
Best used:
These tips will help teams avoid some common metrics-related pitfalls in their performance improvement work. Use to ensure teams are using metrics well.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Unit-based team members, co-leads and consultants
Best used:
Inspire team members to set SMART goals and avoid "not smart" goals in pursuing performance improvement.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Unit-based team sponsors
Best used:
One-page tip sheet with questions sponsors should ask their teams or team leaders to better understand and respond to the teams' needs. Use to help team sponsors prepare and communicate with the teams they support.
Format:
Word document
Size:
8.5" x 11"
Intended audience:
UBT co-leads
Best used:
UBT co-leads can use this worksheet to help prepare and run a team huddle. Key information exchanges regarding performance improvement are one outcome.
