TOOLS UBTs Improving the New Member Experience Share Tweet Email Format:PPTSize:50 pagesIntended audience:UBT co-leads, sponsors, UBT consultants, improvement advisorsBest used: To show how teams are improving the new member experience and gain some insight. Related tools: Calling All Hands for kp.org Sign-Up Drives PowerPoint: Sleep Clinic Finds Cause of Repeat Studies PPT: Hawaii Team Cuts Wait Times in Half PowerPoint: Errors Drop With Pre-Op Double up 10 Essential Tips for Improving Member Experience Download PPT