Format:
PPT

Size:
19 slides

Intended audience:
Unit-based teams with Coalition-represented workers 

Best used:
Use this slideshow, packed with tips and tools, to understand Coalition PSP goals and metrics for plan years, 2024 to 2027.

Format:
PowerPoint slide

Size:
8.5" x 11"

Intended audience:
Unit-based team sponsors and co-leads, and KP managers

Best used:
This summary of KP research shows that high-performing teams are improving HCAHPS scores while reducing workplace injuries and sick days. Use in meetings or discussions to benchmark team results against high-performing UBTs across Kaiser Permanente.

Format:
PDF

Size:
8.5" x 11" 

Intended audience:
Frontline managers

Best used:
Get a sense of how members experience your department by responding to these sample questions as though you were a KP member or patient rating your team's performance.

Format:
Zipped PDF

Size:
Printout, 2-sided, 4" x 6" index card

Intended Audience:
Unit-based teams

Best used:
Download and print these two care cards to give to patients for their comments, allowing teams to address in-patient concerns. One care card is for patients to ask questions of their nurses and make comments on their nursing care. The other card is for patients to ask questions of their doctors and make comments on care from their doctors. This tool is inspired by a card developed by the Medical-Surgical 4B unit-based team at Irvine Medical Center.