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Goals and Performance

Right Team, Right Tool, Right Test

Armed with data and a method for change, the Santa Clara Women's Clinic UBT significantly reduced lab specimen errors that plagued their department. This short video tells their story of sustaining change.

What Goals and Performance Means

UBTs use the Value Compass, which puts the member at the center of every decision, to focus the team’s performance improvement projects on achieving the highest quality, the best service, the most affordable care and the best place to work. UBT goals and improvement work should also be aligned with the priorities of the facility and region where the team is located.

We’ve gone the extra mile in raising our service scores. We’re a department that fights to meet a challenge.

Joanna Nelson Admitting representative and OPEIU Local 29 member, Fremont Medical Center (Northern California)

Resources by Team Level

Tools for Goals and Performance

Read All About It

UBT TRACKER

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Making Early Detection Easy

By working in partnership and leveraging the power of Kaiser Permanente's electronic health records, this eye care…