By working with other departments to get the data they need, members of this pharmacy team in the Northwest reduced their expired-medication costs by 90 percent. What can your team learn from its success to help keep Kaiser Permanente affordable?

Produced by Jennifer Gladwell.
Edited by Jennifer Gladwell and Kellie Applen.
Videography and Photography by Beverly White and Laura Morton.

Here is a real example of the impact that an empowered worker had on our patients—starting with 8-year-old Lucy Scott.