TOOLS
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline teams
Best used:
Review these simple techniques based on the AIDET model in team meetings and training to learn how to provide quality service from the start.
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TOOLS
Format:
PDF
Size:
8.5" X 11"
Intended audience:
Frontline teams
Best used:
Share these simple techniques based on the A-HEART model with your team members to learn how to restore member or patient relationships if service breaks down.