Format:
PDF
Size:
8.5” x 11”
Intended audience:
Frontline employees, managers and physicians
Best used:
This poster highlights unit assistants who worked to reduce costly and stressful patient readmissions by increasing the percentage of follow-up appointments within seven days of discharge. Post on bulletin boards, in break rooms and other staff areas.
Format:
PDF (color and black and white)
Size:
8.5” x 11”
Intended audience:
Frontline employees, managers and physicians
Best used:
Gain inspiration from Cassandra Phelps, who took advantage of career development opportunities and found herself in a place she never imagined!
See the 4-minute video here.
Format:
PDF (color and black and white)
Size:
8.5” x 11”
Intended audience:
Frontline employees, managers and physicians
Best used:
Posted on bulletin boards, in break rooms and other staff areas, this poster features information on how to use an icebreaker during a meeting to get to know your team members better.
Format:
PDF (color and black and white)
Size:
8.5” x 11”
Intended audience:
Frontline employees, managers and physicians
Best used:
Post this infographic, with ideas for how your team can bring the patient's voice into your performance improvement efforts, on bulletin boards, in break rooms and other staff areas.
Format:
2 PDFs
Size:
8.5" x 11"
Intended audience:
Frontline teams and co-leaders
Best used:
Download a blank fishbone diagram template, and then take a look at these filled-out examples to help you understand the kind of information you will want to brainstorm with your team.
Format:
PDF (color or black and white)
Size:
8.5" x 11"
Intended audience:
Anyone with a sense of humor
Best used:
Enjoy this comic and be reminded of patient-centered care.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline workers, managers and physicians
Best used:
Use this Hank Lib to break up a team meeting with some fun about putting patients at the center of your work.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline workers, managers and physicians
Best used:
Unlock key words and phrases that describe involving patients in performance improvement.
Format:
PDF
Size:
38 slides
Intended audience:
UBT co-leads, sponsors, UBT consultants and improvement advisors, especially those working with Level 3 teams
Best used:
Gain tips and tools from three high-performing teams to help your UBT navigate that Path to Performance.
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Unit-based team members, co-leads, sponsors and consultants
Best used:
This tipsheet suggests ways teams can reach Level 4 or Level 5 in each dimension of the Path to Performance. Post on bulletin boards and discuss in team meetings; use these tips to engage your team in specific actions.
