• Expanding training of technicians to ensure everyone follows procedure
• Looking closely to detect problems in preparing eyeglass lenses
• Increasing maintenance of machine parts

• Asking members about their race, ethnicity, and preferred language helps caregivers identify and address health risks and provide culturally competent care
• Using a prompt card at the start to remind team members to ask patients for their demographic information
• Holding friendly competitions to keep team members engaged

• Adding questions about sexual orientation, gender identity, and preferred pronouns to the intake form for new patients
• Asking patients about their backgrounds to better understand their unique health risks and challenges  
• Spreading the practice to Northwest teams specializing in mental health and addiction medicine

• Having more team members work up to scope and administer evaluations  
• Scheduling appointments with members to complete the evaluations instead of making random, unscheduled calls 

• Earning support from top physician leaders by showcasing solid UBT wins
• Creating a suite of materials and training to help physicians understand unit-based teams and their unique roles and contributions to them
• Including information about UBTs and their role in creating an efficient practice in orientation for new doctors

• Using secure chat instead of phone calls or a voice-controlled, wearable communication device to notify nurses about non-urgent lab results
• Welcoming Emergency Department staff to the lab to meet colleagues, see processes and explain testing systems to help foster relationships and a better understanding of the work

• Identifying high-cost medications filled outside of KP pharmacies
• Developing scripting
• Reaching out to Kaiser Permanente members

• Training staff and physicians about advance directives
• Developing a “smart set,” a standardized phrase, to track advance directives in Kaiser Permanente HealthConnect
• Creating a process for medical assistants to verify, update and offer information about advance directives to radiation cancer patients

• Educating providers and staff about the safest place for rolling chairs in exam rooms
• Collaborating with Environmental Services staff to ensure chairs are returned to the right spot after cleaning exam rooms
• Sharing the best practice with other teams

What can your team do to use visual cues in ways that might improve safety or improve performance?