Format:
PDF

Size:
8.5" x 11"

Intended audience:
Unit-based team members, champions, consultants, union representatives, and management and labor leads working in partnership on a range of collaborative issues. This guide can help you escalate unresolved problems, build trust with colleagues, and improve your personal communications skills.

Best used:
Refer to this resource when you are preparing to give feedback and delve deeper into a difficult situation, or to prepare to respond to feedback or a request to discuss an issue.

Format:
PDF (color and black and white)

Size:
8.5" x 11"

Intended audience:
Frontline managers and other team leaders

Best used:
Five tips to help frontline managers create an environment where workers feel safe sharing ideas and concerns. Post in your work space and share with other managers.

Format:
PDF (color and black and white)

Size:
8.5” x 11”

Intended audience:
Frontline employees, managers and physicians

Best used:
Posted on bulletin boards, in break rooms and other staff areas, this poster features information on how to use an icebreaker during a meeting to get to know your team members better.

Format:
Word document 

Size:
8.5" x 11"

Intended audience:
UBT co-leads

Best used:
Use this tool when you decide feedback is warranted and you want to prepare for a feedback conversation.

Format:
Word document

Size: 
8.5" x 11" 

Intended audience:
UBT co-leads and sponsors

Best used:
Use this tool when you want to create a strong foundation with your key partners, co-sponsors and/or stakeholders to work together to improve organizational performance.

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline managers, employees and physicians

Best used:
Check in with your team after a shared event that needs a debrief—and explore takeaways to improve everyone's experience.

Format:
PDF

Size:
8.5" x 11" 

Intended audience:
Frontline workers

Best used:
Successful use of "I" messages helps you explain how you feel in a way that the other person is more likely to hear so they can understand how their actions affect you or others.

Format:
PDF

Size:
8.5" x 11"

Intended audience:
Frontline managers, employees and physicians

Best used:
Gain insight into best practices to facilitate effective, meaningful conversations.