A Little Communication Goes a Long Way
- Communicating with the team
- Asking how the team prefers to communicate or meet
- Allowing team members to earn rewards for attendance
What can your team do to improve communication among its members?
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Breakthrough Conversations Communications Training
Story body part 1
Ever had a conversation go sideways? Nervous about bringing up a concern with your manager or partner? This workshop will help you identify and prepare for tough discussions.
Training description
Learn how to manage difficult conversations by engaging in role play and using communication tools to help you share your views and create dialogue that leads to understanding and action.
Path to Performance
Levels 1—5
Duration
Usually 90 minutes, but can be customized to suit your team's needs.
Who should attend
This in-person training is for unit-based teams, LMP Councils, units/departments and other groups.
Breakthrough Conversations
Laureen Lazarovici
Thu, 04/27/2017 - 13:19
tips (checklist, etc.)
PDF
not migrated
Tools for a Difficult Conversation
Tool Type
Format
Running Your Team
Keywords
Topics
Role
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Unit-based team members, champions, consultants, union representatives, and management and labor leads working in partnership on a range of collaborative issues. This guide can help you escalate unresolved problems, build trust with colleagues, and improve your personal communications skills.
Best used:
Refer to this resource when you are preparing to give feedback and delve deeper into a difficult situation, or to prepare to respond to feedback or a request to discuss an issue.
flyer_Breakthrough Conversations_STATE
When it's time to have a difficult conversation in your work life--or even personal life--use these tips and tools to make it go smoothly. Focus on the five-step STATE skills: share, tell, ask, talk, encourage.
Non-LMP
Done
TOOLS
Format:
PDF (color and black and white)
Size:
8.5" x 11"
Intended audience:
Frontline managers and other team leaders
Best used:
Five tips to help frontline managers create an environment where workers feel safe sharing ideas and concerns. Post in your work space and share with other managers.
TOOLS
Format:
PDF (color and black and white)
Size:
8.5” x 11”
Intended audience:
Frontline employees, managers and physicians
Best used:
Posted on bulletin boards, in break rooms and other staff areas, this poster features information on how to use an icebreaker during a meeting to get to know your team members better.
TOOLS
Format:
Word document
Size:
8.5" x 11"
Intended audience:
UBT co-leads
Best used:
Use this tool when you decide feedback is warranted and you want to prepare for a feedback conversation.
TOOLS
Format:
Word document
Size:
8.5" x 11"
Intended audience:
UBT co-leads and sponsors
Best used:
Use this tool when you want to create a strong foundation with your key partners, co-sponsors and/or stakeholders to work together to improve organizational performance.
TOOLS
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline managers, employees and physicians
Best used:
Check in with your team after a shared event that needs a debrief—and explore takeaways to improve everyone's experience.
TOOLS
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline workers
Best used:
Successful use of "I" messages helps you explain how you feel in a way that the other person is more likely to hear so they can understand how their actions affect you or others.
TOOLS
Format:
PDF
Size:
8.5" x 11"
Intended audience:
Frontline managers, employees and physicians
Best used:
Gain insight into best practices to facilitate effective, meaningful conversations.
