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Hospital Consumer Assessment of Healthcare Providers and Systems
A Patient’s Call Deserves a Response—Always
  • Pairing a nurse with a buddy to help with patient response
  • Designating backups to the buddies
  • Communicating with the appropriate nurse the patient’s needs

What can your team do to allocate staff time and attention effectively and strategically? 

 

scarrpm Tue, 12/13/2016 - 17:01
We Fight Pain. New Moms Say, Thank You
  • Standardizing pain medication schedules, and include follow-up calls after discharge
  • Reassessing patient and communicating with her when next med is scheduled
  • Reinforcing the idea that “every patient is my patient” and have "no-pass" policy

What can your team do to to put the patient at the center? 

scarrpm Mon, 12/12/2016 - 12:55

Easing the Pain for Babies and Families—the Right Words

  • Creating a script to educate parents about the type and severity of pain their newborns might experience
  • Articulating clearly what steps health care providers would take to manage babies’ pain
  • Educating parents about pain management at admission to NICU instead of waiting until the issue arose

What can your team do to be proactive in keeping patients and their families informed during stressful times?

 

 

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