Creating a unit “redo monitor” and a lead optician position, to troubleshoot service gaps and help team members close those gaps
Coaching employees on new protocols in HealthConnect to identify possible factors contributing to lens problems, on collaborating with optometry and ophthalmology in problem solving, and on counseling patients about eye health as well as manufacturing warranty limits
What can your team do to identify potential problems in your workflow?
Best used: This PowerPoint slide features an optical team that lowered glasses redo rates. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.
ppt_optical_redlands
This PowerPoint slide, from the September 2012 Bulletin Board Packet, features an optical team that lowered glasses redo rates.
