Taking a Closer Look Reduces Eyeglass Redo Rates
- Logging each redo in a tracking book
- Creating a unit “redo monitor” and a lead optician position, to troubleshoot service gaps and help team members close those gaps
- Coaching employees on new protocols in HealthConnect to identify possible factors contributing to lens problems, on collaborating with optometry and ophthalmology in problem solving, and on counseling patients about eye health as well as manufacturing warranty limits
What can your team do to identify potential problems in your workflow?
