Delivering medications late is not good for the patient or the hospital. And inpatient pharmacies have a tough job to keep up with demand. Since the pharmacy is responsible for medication management, a team in Redwood City worked with the medical-surgical team to help streamline this process. They posted laminated cards of commonly used drugs, made early deliveries to ensure timely preparation for the patient, and regularly updated nurses’ phone numbers. In a two-year span, the team was able to reduce their overdue medications from 26 percent to 13 percent.
The pharmacy posted laminated cards of commonly used drugs, they made deliveries 15 minutes early, and color-coded bins of new meds to distinguish from discontinued meds.
Why This Matters
Reducing the number of overdue meds ensures proper care.
Test of Change
Identifying potential pharmacy delays can improve service
Short Teaser
See how one pharmacy worked faster.
Medium Teaser
Timely delivery of medications helps the entire hospital from clinician to staff to patient. Use laminated cards for commonly used drugs and update phone numbers to facilitate the process.
Long Teaser
Timely delivery of medications helps the entire hospital from clinician to staff to patient. Use laminated cards for commonly used drugs and update phone numbers to facilitate the process.
The Redwood City pharmacy team worked with other hospital departments to help improve delivery times for inpatient medications. Pictured left to right are: Inpatient Phamacy Tech Hirem Patel, UHW-SEIU; Inpatient Pharmacy Supervisor Jake Jung; Inpatient Pharmacy Supervisor Tedd Kimelman and Inpatient Pharmacy Tech Michael Martinez, UHW-SEIU.