Find a practice to try with your team
Oversight Reduces Scanning Errors
This team ensured accuracy in scanned documents by educating team mates and openly learning from mistakes.
Details
Why This Matters
- Document errors can lead to problems with quality and service.
Test of Change
- In-service to demonstrate proper scanning workflow
Helping Patients Pay for the Care They Need
By finding ways to ensure forms are filled out thoroughly and correctly, this team helped members get and pay for needed care and increased their own efficiency.
Details
Why This Matters
- In-need patients can quality for charity care programs.
Test of Change
- Standardizing note-taking styles to ensure consistency
Bring Mail Together and Save
These team saved thousands of dollars when it took gradual steps to centralize mail processing for whole region. negotiated lower rates for vendor services.
Details
Why This Matters
- Saving money helps us keep KP affordable for members and patients.
Test of Change
- Facilities sorted and metered mail at fewer locations, enabling the team to negotiate lower rates for vendor services
Getting Better at Collecting Third-Party Billings
Collecting money owed from third parties skyrocketed when this finance team trained up staff and used the electronic tools at their fingertips.
Details
Why This Matters
- To keep KP affordable for all patients and members, we need to collect the money owed to us.
Test of Change
- Teaching how to code for workplace injuries and accidents