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Giving Team Members a Voice

A Food and Nutrition team creates an environment where employees feel free to voice their opinions and ideas—and can expect action to be taken on their input.

Find a practice to try with your team

orange bins filled with pills

Fresh Perspective Spurs Workflow Innovation

Listening to the "voice of the customer" is the key to getting results.

Details
Why This Matters
  • Timely delivery of medication is critical for patient care and eases anxiety and stress among staff.
Test of Change
  • Shadowing hospital nurses to better understand their wants and needs.
Tags: Culture, Service, Inpatient, Pharmacy
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Baldwin Park Medical Center UBT Consultant Charisse Lewis; Administration Area Medical Director John Bigley; Critical Care RN Sheryl Magpali, UNAC/AFSCME; Critical Care and Clinical Operations Director Felipe Garcia.

Follow-Up Orders Save Lives

Adhering to important guidelines to keep patients safe and healthy after surgery was high after this team educated staff and coordinated with pharmacists and other teams to ensure compliance.

Details
Why This Matters
  • VTE prophylaxis helps prevent post-operative complications.
Test of Change
  • Coordinating with pharmacies to keep with SCIP guidelines
Tags: Clinical Outcomes, Patient Safety, Quality, Service, Inpatient, Medical-Surgical, Pharmacy, Surgery
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