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UBT Solves Overtime Dilemma
This inpatient nursing team decreased overtime costs by improving change-of-shift communication.
Details
Why This Matters
- Reducing overtime costs keeps Kaiser Permanente affordable for our members and leads to workflow efficiencies that enhance patient care.
Test of Change
- Standardizing change-of-shift communication
The Key to Great Service: Call and Response
Service scores shot up when this oncology team paired a nurse with a buddy to help with patient response.
Details
Why This Matters
- Responding to a patient’s needs is central to their care.
Test of Change
- Pairing with a buddy can shorten patient response times
Be Quiet. Respect Nap Time
When this mother/baby unit instituted a regular nap time, moms got more rest and the success for breastfeeding increased.
Details
Why This Matters
- Nap times help reduce the number of requests for respite care.
Test of Change
- Created an afternoon nap time, and communicated to staff and family about this quiet period
Whiteboard Helps Rehab Communications
Information-sharing improved among different groups of the care giving staff.
Details
Why This Matters
- Nurses, physical therapists, patients and family members all have the same information about the case.
Test of Change
- Using a whiteboard in patient rooms to record physical therapy sessions