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Fresh Perspective Spurs Workflow Innovation
Listening to the "voice of the customer" is the key to getting results.
Details
Why This Matters
- Timely delivery of medication is critical for patient care and eases anxiety and stress among staff.
Test of Change
- Shadowing hospital nurses to better understand their wants and needs.
How to Boost Team Morale
Improved workflow and coordination help a short-staffed telemetry team reduce overtime and schedule an RN to cover them while on break, boosting staff morale.
Details
Why This Matters
- Overtime costs can put a dent in department budgets and overworked employees are at greater risk for workplace injuries.
Test of Change
- Scheduling a relief RN to cover staff members on break, reducing the frequency of missed breaks