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Giving Team Members a Voice

A Food and Nutrition team creates an environment where employees feel free to voice their opinions and ideas—and can expect action to be taken on their input.

Find a practice to try with your team

Radiology Tech Pam Fuller. SEIU 105; Rad Tech kennya Matinez. SEIU 105; Diagnostic Med Sonographer Ann Baritovich. SEIU 105; Mammographer Margaret Wollenhaupt. SEIU 105; Radiology Spervisor Steve DeBell. Management; Rad Tech Natlie Munoz. SEIU 105 and Mammographer/rad tech Dianne Powers. SEIU 105

Calls Resonate for Ultrasounds

Patients did a better job of showing up for appointments when members of this Radiology team simply called to remind them.

Details
Why This Matters
  • No-shows adversely affect care and the entire lab.
Test of Change
  • Dividing reminder calls among several staffers
Tags: Affordability, Clinical Outcomes, Patient Safety, Quality, Service, Laboratory, Radiology
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Laboratory Medical Technologist Celena Anderson and patient Magnolia Ramey.

New Needles Bruise Less, Please Patients

Complaints about bruising dropped after this lab team took action to identify the root of the problem and get better supplies.

Details
Why This Matters
  • A gentle touch shows patients we care and reduces their anxiety.
Test of Change
  • Switching to a different needle provider
Tags: Affordability, Patient Safety, Quality, Service, Laboratory, Outpatient
Learn more »