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Calls Resonate for Ultrasounds
Patients did a better job of showing up for appointments when members of this Radiology team simply called to remind them.
Details
Why This Matters
- No-shows adversely affect care and the entire lab.
Test of Change
- Dividing reminder calls among several staffers
Reduce Missing Lab Orders
A little bit of extra coordination to cut down on missing order yielded a lot of savings for this team.
Details
Why This Matters
- Missing lab orders cost money and are frustrating for patients and employees alike.
Test of Change
- Assigning a point person to coordinate orders across departments
Creative Thinking Speeds Up Lab
After it rejiggered its workflows, this lab team cut wait times dramatically.
Details
Why This Matters
- Patients waiting an hour at the lab is unacceptable.
Test of Change
- Shifting schedules to accommodate more patients
New Needles Bruise Less, Please Patients
Complaints about bruising dropped after this lab team took action to identify the root of the problem and get better supplies.
Details
Why This Matters
- A gentle touch shows patients we care and reduces their anxiety.
Test of Change
- Switching to a different needle provider
Ensure On-Time Blood Labs
This team's ability to get results back to doctors quickly improved when it tweaked workflows and schedules.
Details
Why This Matters
- Delivering blood results on time provides better patient care.
Test of Change
- Having lab assistants round to pick up blood samples earlier
Cracking the Case of Missing Lab Orders
Team uses facts and fun to educate departments about workflow missteps .
Details
Why This Matters
- Reducing missing lab orders improves patient care and eliminates extra work for employees.
Test of Change
- Analyzing data to identify problem departments and working with them to find solutions