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Giving Team Members a Voice

A Food and Nutrition team creates an environment where employees feel free to voice their opinions and ideas—and can expect action to be taken on their input.

Find a practice to try with your team

Gilroy Senior Lab Assistant Valerie Obata SEIU.

Creative Thinking Speeds Up Lab

After it rejiggered its workflows, this lab team cut wait times dramatically.

Details
Why This Matters
  • Patients waiting an hour at the lab is unacceptable.
Test of Change
  • Shifting schedules to accommodate more patients
Tags: Affordability, Quality, Service, Laboratory, Outpatient
Learn more »
Laboratory Medical Technologist Celena Anderson and patient Magnolia Ramey.

New Needles Bruise Less, Please Patients

Complaints about bruising dropped after this lab team took action to identify the root of the problem and get better supplies.

Details
Why This Matters
  • A gentle touch shows patients we care and reduces their anxiety.
Test of Change
  • Switching to a different needle provider
Tags: Affordability, Patient Safety, Quality, Service, Laboratory, Outpatient
Learn more »