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Tracking Time Yields Results
Wait time for lab results fell by 56% after team members adjusted their workflow and schedules.
Details
Why This Matters
- Delivering timely results reduces patient anxiety and enables physicians to diagnose and treat patients sooner.
Test of Change
- Documenting and tracking the time to process tissue specimens
Reduce Missing Lab Orders
A little bit of extra coordination to cut down on missing order yielded a lot of savings for this team.
Details
Why This Matters
- Missing lab orders cost money and are frustrating for patients and employees alike.
Test of Change
- Assigning a point person to coordinate orders across departments
Saving Money One Needle at a Time
Phlebotomists saved money after seeing that standard needles can be just as effective as a butterfly needles and costs less.
Details
Why This Matters
- Keeping costs down helps keep Kaiser Permanente affordable for members and patients
Test of Change
- Phlebotomists self-monitoring butterfly needle usage
Speedy Slides Boost Service
On-time distribution of pathology slides increased 26 percent in two years, and People Pulse Work Unit Index score improved 30 percent.
Details
Why This Matters
- Physicians rely on analysis of the slides to diagnose and treat patients.
Test of Change
- The team used a visual display board that helped it track turnaround times.