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Speaking the Same Language
Using a simple card as a reminder, this urgent care team asked for patients’ race, ethnicity, and primary language to better recognize and address members’ health needs and risks.
Details
Why This Matters
- Medical treatment is more effective when members receive care and information in their primary language.
Test of Change
- Adding a questionnaire card during the check-in process reminds team members to ask patients about their race, ethnicity, and primary language
Team Works Out New Gym
This UBT went from meetings with a handful of representatives to including the entire team, which helped it complete a major project.
Details
Why This Matters
- Getting everyone involved in team projects leads to improved results and more buy-in from UBT members.
Test of Change
- Including the entire department in UBT meetings, projects and decisions
Speak Up, Change a Life
Epilepsy patients benefit from better technology after a doctor and tech team up to advocate for it.
Details
Why This Matters
- New testing technology meant better care and less stress for epilepsy patients, all while KP saves money and time.
Test of Change
- Physician and union worker team up to advocate for advanced technology