Find a practice to try with your team
Provide Care With Secondary Tubing
By using secondary tubing , which can be just as safe as primary tubing for many IV uses, this team saved a bunch of money.
Details
Why This Matters
- When not medically necessary, primary tubing is wasteful.
Test of Change
- Switching from primary tubing to secondary tubing, whenever appropriate
All Hands for kp.org
Primary care team used the entire staff for a sign-up promotion, they posted signs to encourage registration, and spoke with patients about the benefits of KP.org.
Details
Why This Matters
- Members are better served and get better care when signed up with KP.org
Test of Change
- Getting all team members involved in the promotional effort
Make New Members Feel Welcome
This Adult Primary Care UBT saw service scores go up after it created a "road map" on how to utilize services.
Details
Why This Matters
- Reaching out and welcoming new members improves loyalty.
Test of Change
- Calling new members to help set up appointments
Creative Thinking Speeds Up Lab
After it rejiggered its workflows, this lab team cut wait times dramatically.
Details
Why This Matters
- Patients waiting an hour at the lab is unacceptable.
Test of Change
- Shifting schedules to accommodate more patients
New Needles Bruise Less, Please Patients
Complaints about bruising dropped after this lab team took action to identify the root of the problem and get better supplies.
Details
Why This Matters
- A gentle touch shows patients we care and reduces their anxiety.
Test of Change
- Switching to a different needle provider
Scheduling Helps Cut Med Waste
Stacking your appointment schedule can help offset cancer medication costs.
Details
Why This Matters
- A same-day schedule for patients who use the same IV drug can reduce waste.
Test of Change
- Scheduling cancer patients on the same day brought costs down