Find a practice to try with your team
Creative Thinking Speeds Up Lab
After it rejiggered its workflows, this lab team cut wait times dramatically.
Details
Why This Matters
- Patients waiting an hour at the lab is unacceptable.
Test of Change
- Shifting schedules to accommodate more patients
New Needles Bruise Less, Please Patients
Complaints about bruising dropped after this lab team took action to identify the root of the problem and get better supplies.
Details
Why This Matters
- A gentle touch shows patients we care and reduces their anxiety.
Test of Change
- Switching to a different needle provider
Corralling Cancer with Coughs and Sneezes
Allergy team uses script and reminders to provide timely health screenings to patients.
Details
Why This Matters
- Identifying health risks and signs of disease as early as possible helps us deliver on Kaiser Permanente’s Total Health promise.
Test of Change
- Collaborating and sharing data to identify missed opportunities to provide health screenings