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All Hands for kp.org
Primary care team used the entire staff for a sign-up promotion, they posted signs to encourage registration, and spoke with patients about the benefits of KP.org.
Details
Why This Matters
- Members are better served and get better care when signed up with KP.org
Test of Change
- Getting all team members involved in the promotional effort
Staff Buddies Up to Inform Patients
Positive patient responses for staff communications increased 17 percent for the department in three months.
Details
Why This Matters
- Patients express appreciation when informed about wait times and delays, which shows respect for their time and eases anxiety.
Test of Change
- Schedulers and receptionists from two clinics paired up for one-hour shifts during predictably busy times to keep patients informed about wait times.