Find a practice to try with your team
Speaking the Same Language
Using a simple card as a reminder, this urgent care team asked for patients’ race, ethnicity, and primary language to better recognize and address members’ health needs and risks.
- Medical treatment is more effective when members receive care and information in their primary language.
- Adding a questionnaire card during the check-in process reminds team members to ask patients about their race, ethnicity, and primary language
Personalizing Care for Patients
Asking patients about their sexual orientation and gender identity is helping Addiction Medicine team members better identify and treat patients' health risks and needs.
- Collecting sensitive, personal information from patients can tell you a lot about their health risks and needs and help improve the quality of care for all Kaiser Permanente members.
- Creating a standardized process to collect information about patients’ sexual orientation, gender identity, and preferred pronouns.
Better Attendance Brings Big Rewards
Last-minute sick calls dropped by 40% after team members learned about the negative impact of such calls and explored time-off options.
- Decreasing last-minute sick calls protects staff members from stress and burnout that affect morale and performance.
- Educating the entire team on the impact of last-minute sick calls and rewarding them for perfect attendance.
Improving Access to Spinal Care
This specialty care team reduced evaluation wait times for Medicaid patients by 35% over 4 months after everyone got involved and they began scheduling phone appointments.
- Cutting evaluation wait times mean patients are connected to care sooner.
- Involving the entire team in the effort to administer patient evaluations.
Stress-free Service Soothes the Sleepless
A patient-centered approach to delivering supplies gets the job done.
- Timely delivery of equipment and supplies enhances patient satisfaction and speeds the diagnosis and treatment of common sleep disorders.
- Mailing sleep therapy supplies to patients, centralizing supply distribution and purchasing software to track deliveries