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Giving Team Members a Voice

A Food and Nutrition team creates an environment where employees feel free to voice their opinions and ideas—and can expect action to be taken on their input.

Find a practice to try with your team

A pair of hands counting out pink pills in a clear tray

Priority Prescriptions in 15 Minutes

Pharmacy team does better than regional goal, filling 88 percent of high-priority prescriptions promptly.

Details
Why This Matters
  • Team overcame challenges — the department was undergoing a remodel and adjusting to a new robot dispensing device—to meet a regional “fill now” goal.
Test of Change
  • Team implemented a quiet zone, which reduced distractions.
Tags: Service, Pharmacy
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