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Pharmacy Cuts Wait Times
Pharmacy team fills 89 percent of prescriptions in 15 minutes, and improves patient satisfaction scores 5.7 percent in one year.
Details
Why This Matters
- Backups in workflow contribute to long patient wait times and low patient satisfaction scores.
Test of Change
- A pharmacist now continually monitors incoming same-day prescriptions, and moves them ahead of the line to be processed immediately.