Find a practice to try with your team
Fresh Perspective Spurs Workflow Innovation
Listening to the "voice of the customer" is the key to getting results.
Details
Why This Matters
- Timely delivery of medication is critical for patient care and eases anxiety and stress among staff.
Test of Change
- Shadowing hospital nurses to better understand their wants and needs.
Costco and Goldilocks Inspire Savings
This outpatient pharmacy team saved more than $1 million in five months by increasing bulk purchasing and ordering just the right amount—no more, no less—of high-cost medications for members.
Details
Why This Matters
- By ordering the right amount of drugs, the pharmacy saved money and helped keep KP affordable for our members.
Test of Change
- Working with pharmacists to better manage the ordering of specialty drugs
Follow-Up Orders Save Lives
Adhering to important guidelines to keep patients safe and healthy after surgery was high after this team educated staff and coordinated with pharmacists and other teams to ensure compliance.
Details
Why This Matters
- VTE prophylaxis helps prevent post-operative complications.
Test of Change
- Coordinating with pharmacies to keep with SCIP guidelines
Safety’s Secret Ingredient
The Ambulatory Care Pharmacy team achieved 3 ½ years without a workplace injury by training staff as ergonomic assessors and implementing peer safety rounds.
Details
Why This Matters
- The department’s strong speaking-up culture helps team members address problems quickly.
Test of Change
- Training staff members as ergonomic assessors and developing peer safety rounds
An Rx for Efficiency
Overtime use dropped by 75 percent, with an initial cost savings of $180,000.
Details
Why This Matters
- Patients need to get their medication quickly and easily. The Central Refill Pharmacy found a way to make that happen more efficiently.
Test of Change
- Expand the night shift to prevent big backlogs