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Calls Resonate for Ultrasounds
Patients did a better job of showing up for appointments when members of this Radiology team simply called to remind them.
Details
Why This Matters
- No-shows adversely affect care and the entire lab.
Test of Change
- Dividing reminder calls among several staffers
Stopping the Line for Safety
Errors drop significantly as team improved its process and culture.
Details
Why This Matters
- Poor communication accounts for more than 60 percent of medication errors nationwide, and contributes to a significant increase in patient complications or death.
Test of Change
- Radiologic technologists are asked to speak up immediately and “stop the line” if they encounter any deviation from workflow or a risk to patient safety.