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Giving Team Members a Voice

A Food and Nutrition team creates an environment where employees feel free to voice their opinions and ideas—and can expect action to be taken on their input.

Find a practice to try with your team

Baldwin Park Medical Center UBT Consultant Charisse Lewis; Administration Area Medical Director John Bigley; Critical Care RN Sheryl Magpali, UNAC/AFSCME; Critical Care and Clinical Operations Director Felipe Garcia.

Follow-Up Orders Save Lives

Adhering to important guidelines to keep patients safe and healthy after surgery was high after this team educated staff and coordinated with pharmacists and other teams to ensure compliance.

Details
Why This Matters
  • VTE prophylaxis helps prevent post-operative complications.
Test of Change
  • Coordinating with pharmacies to keep with SCIP guidelines
Tags: Clinical Outcomes, Patient Safety, Quality, Service, Inpatient, Medical-Surgical, Pharmacy, Surgery
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Two health care workers getting gowned up to perform surgery

Create Surgery Wait List

Dedicated employee shrinks surgery wait list backlog by 70 percent, clearing the way to fit emergency patients into the schedule.

Details
Why This Matters
  • Plastic and Reconstructive Surgery patients were complaining about the wait for surgery, and the backlog prevented the scheduling of emergency surgeries.
Test of Change
  • Created a wait list and called patients in order when there was an opening for surgery, so the process was fair to all patients.
Tags: Affordability, Patient Safety, Quality, Service, Surgery
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