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Create Surgery Wait List
Dedicated employee shrinks surgery wait list backlog by 70 percent, clearing the way to fit emergency patients into the schedule.
Details
Why This Matters
- Plastic and Reconstructive Surgery patients were complaining about the wait for surgery, and the backlog prevented the scheduling of emergency surgeries.
Test of Change
- Created a wait list and called patients in order when there was an opening for surgery, so the process was fair to all patients.