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Giving Team Members a Voice

A Food and Nutrition team creates an environment where employees feel free to voice their opinions and ideas—and can expect action to be taken on their input.

Find a practice to try with your team

White board reading "fast track" and person walking under a sign that says "check out"

Putting Patients on the Fast Track

After four months of rapid improvements, emergency room stay decreased from 162 minutes to the team’s target of 90 minutes.

Details
Why This Matters
  • The length of stay exceeded national benchmarks — patients were waiting up to three hours with minor injuries that required a short amount of physician time.
Test of Change
  • The team defined triage urgency using the Emergency Severity Index (ESI) and set up a fast track area at the front of the department.
Tags: Service, Emergency Room
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