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Spread the Love and Loyalty
After making outreach calls to new members before their first appointments, this team saw their service scores soar.
Details
Why This Matters
- A welcoming environment builds loyalty in KP.
Test of Change
- Teaching everyone the importance of welcoming new members
Mistakes Cost Money
Admitting team increased training to ensure accuracy of data, created a reference tool for self-review, and conducted self-audits to catch mistakes.
Details
Why This Matters
- Hospitals need to file correct Medicare forms for proper reimbursement.
Test of Change
- Training and teamwork can improve the accuracy of Medicare forms