Find a practice to try with your team
Spread the Love and Loyalty
After making outreach calls to new members before their first appointments, this team saw their service scores soar.
Details
Why This Matters
- A welcoming environment builds loyalty in KP.
Test of Change
- Teaching everyone the importance of welcoming new members
Reduce Stock of On-Hands
Purging its excess supply of rarely used pharmaceuticals helped this team keep costs under control.
Details
Why This Matters
- Spending money on little-used items is not effective.
Test of Change
- Working with providers to reduce costs and quantities of meds
New Printers Reduce Jams
Once they tracked and documented wasted paper, toner and IT time, members of this patient registration team made the case for new printers and saved a ton of money.
Details
Why This Matters
- Better printers save money and speed patients through the clinic.
Test of Change
- Tracking waste and printer ineffiencies
Mistakes Cost Money
Admitting team increased training to ensure accuracy of data, created a reference tool for self-review, and conducted self-audits to catch mistakes.
Details
Why This Matters
- Hospitals need to file correct Medicare forms for proper reimbursement.
Test of Change
- Training and teamwork can improve the accuracy of Medicare forms
Print Less, Save More
Printing the short version of reports can provide greater service to patients.
Details
Why This Matters
- Shorter reports distill information down to the need-to-know.
Test of Change
- One-page summaries are better than multi-page reports for staff satisfaction