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Communication Goes a Long Way
Member satisfaction increased once folks on the pediatrics unit began a campaign to improve communication with each other.
Details
Why This Matters
- A happy staff is a productive staff and better serves the members.
Test of Change
- Having short, informal but frequent meetings
Reward to Reduce Sick Days
Establishing reward and recognition programs for good attendance helps this team reduce the number of sick days taken.
Details
Why This Matters
- Our members and patients count on us to be at work to provide them excellent care and service.
Test of Change
- Creating reward programs and allowing flexible schedules helps keep staff on the job
Raising the (Morale) Bar
When a team is not getting along, the only real option is to talk it out.
Details
Why This Matters
- Negativity and distrust will tear a team apart.
Test of Change
- Getting the entire staff communicating can break down barriers