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Giving Team Members a Voice

A Food and Nutrition team creates an environment where employees feel free to voice their opinions and ideas—and can expect action to be taken on their input.

Find a practice to try with your team

Volunteer and receptionist

Spread the Love and Loyalty

After making outreach calls to new members before their first appointments, this team saw their service scores soar.

Details
Why This Matters
  • A welcoming environment builds loyalty in KP.
Test of Change
  • Teaching everyone the importance of welcoming new members
Tags: Affordability, Membership Growth, Quality, Service, All Departments
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Monisha Frye, woman at a printer

New Printers Reduce Jams

Once they tracked and documented wasted paper, toner and IT time, members of this patient registration team made the case for new printers and saved a ton of money.

Details
Why This Matters
  • Better printers save money and speed patients through the clinic.
Test of Change
  • Tracking waste and printer ineffiencies
Tags: Affordability, Service, All Departments
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