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Raise Awareness to Reduce Costs
This Behavioral Health team improved care and saved $1 million by educating patients about Emergency Department use.
Details
Why This Matters
- By educating members about their care options, we reduce our reliance on expensive outside providers and improve service and access, ensuring that patients receive the right care at the right time.
Test of Change
- Team members analyzed claims data for the 20 patients who had the highest number of Emergency Department visits
Spread the Love and Loyalty
After making outreach calls to new members before their first appointments, this team saw their service scores soar.
Details
Why This Matters
- A welcoming environment builds loyalty in KP.
Test of Change
- Teaching everyone the importance of welcoming new members